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Frequently asked questions
Answers to the questions we are asked most often.
Can I add a message?
Yes. At the last step, write up to 280 characters: we print them on a card placed in the box.
Is the price shown in the box?
Never. No price or invoice travels with the creation; your confirmation is sent by email.
Can I stay anonymous?
Yes. Tick “Do not show my name on the tracking page” and leave the message unsigned.
Which payment methods do you accept?
Credit and debit cards, Apple Pay, Google Pay and TWINT when available. Payment is handled by Stripe; we never see your card details.
Do the products contain allergens?
Our treats may contain gluten, milk, eggs, nuts and soy. Write to us before ordering and we will adapt the composition when possible.
Can I change or cancel my order?
As long as preparation has not started, write to us with your order number: we can change the address, date or message.